Terms and Conditions

General Terms and Conditions

1. Privacy Statement
   Please read the privacy statement for the E-Memorial by SmartGraveStones products carefully. It can be accessed at the following link: [https://smart-gravestones.com/privacy-notice/].
   The Privacy Statement provides information about the collection, processing, and storage of your personal data, as well as your rights and options related to the protection of your personal data. SmartGraveStones processes your personal data in accordance with applicable data protection laws and uses it only for the purposes specified in the Privacy Statement.

1.1 Business Information
Name: SmartGraveStones Ltd.
Tax ID: 32679649-2-07
Address: Hungary, 8130 Enying, Petőfi Sándor utca 38/A
Phone: +3670 790-1152
Email: info@Smart-GraveStones.com

2. Acceptance of Terms of Use

2.1. You may not use the SmartGraveStones website and services without reading and accepting the above Privacy Statement. By using the SmartGraveStones.com website and services, you agree to comply with the terms described in the Privacy Statement.
If you have any questions or concerns regarding the Privacy Statement, please contact us at the following contact details:
SmartGraveStones Customer Service
Phone: +3670 790-1152
Email: info@Smart-GraveStones.com

2.2. Various products can be purchased on the SmartGraveStones website. Product availability may change over time, and availability is valid while stocks last. SmartGraveStones reserves the right to modify or discontinue products available on the website at any time.

3. Available Products and Services

The products and services available on the SmartGraveStones website can only be purchased online unless otherwise explicitly stated on the product page or service description. Information about offline purchase options or in-person pickup will be provided if available.

4. Prices and Fees

4.1. The prices of the products and services we offer are gross amounts, i.e., including VAT.
The price of the products does not include shipping costs. Shipping fees may vary. The exact shipping and packaging fees will be provided during the payment process, in the cart, or on the checkout page.
Shipping is handled through an external courier service.

4.2. The website details the product name, description, and shows a photo of the product.

4.3. If promotional pricing is introduced, SmartGraveStones will fully inform users of the duration of the promotion.

5. Order Process – Customization of Products

5.1. Product Selection
Browse the products available on the SmartGraveStones website, and select the desired product, its item number, color, and quantity.

5.2. Shopping Cart
The selected products are added to the cart. You can check the contents of your cart by clicking on the cart icon in the top right corner. If you have a coupon code, you can enter it here. If everything is correct, click the “Proceed to checkout” button.

5.3. Enter Shipping Details
After customizing your order, provide the shipping address and contact details. Please ensure your contact details are correct for smooth delivery.

5.4. Choose Payment Method and Complete Payment
Choose your desired payment method to complete your order. Accepted payment methods may include credit cards or other online payment systems.
Follow the instructions to complete the payment and confirm the transaction.

5.5. Order Confirmation
After successful payment, you will receive an automatic order confirmation via email. This email contains the order details, including the customized product, shipping address, and the total amount.
Your order will be processed and prepared, and you will be notified about the shipping of the products. Please track the status of your order on the website or with the tracking details provided in the confirmation email.

6. Correcting Input Errors

If you made an error when placing your order or wish to modify the provided details (e.g., adding products, removing products, checking prices), please contact us via email, referring to the order number in the confirmation email.
Send an email to: [SmartGraveStones Customer Service: info@Smart-GraveStones.com].
Please include the order number in the subject line and describe the changes you wish to make. Our customer service team will review your request, and if the change is possible and justified, we will confirm the changes immediately.
Please notify us of any modification requests promptly, but no later than before the products are shipped, for smooth processing. We cannot make changes after shipment.

7. Right of Withdrawal

The Customer has the right to withdraw from the purchase and return the product within 30 days of receipt without providing any reason. The purchase price will be refunded to the customer’s bank account.
To return the product, please email us at info@Smart-GraveStones.com.
Please include your order number, name, and bank account number.
The service provider does not verify the accuracy of the bank account number or the account holder. The cost of returning the product will be borne by the customer.
The following exceptions apply:

1. If the product has been used.
2. If the product is damaged.
   And any other circumstances where the product deteriorates due to improper use.
3. Product Warranty

8.1. Repair or Replacement Requests
If you wish to make a warranty claim, you may only request the repair or replacement of the defective product.

8.2. Defining a Defective Product
A product is considered defective if it does not meet the quality requirements in force at the time of release or does not have the properties specified by the manufacturer.

8.3. Deadline for Claims
Warranty claims can be made within two years from the date the product is placed on the market by the manufacturer. After this period, your right expires.

8.4. Submitting and Proving the Claim
Warranty claims can only be made against the product manufacturer or distributor. When submitting the claim, you must provide evidence of the product defect.

8.5. Exemption from Warranty Obligations
The manufacturer or distributor is exempt from warranty obligations if they can prove:
• The product was not produced or placed on the market for business activities.
• The product defect could not have been detected based on the state of science and technology at the time of release.
• The product defect resulted from legal requirements or mandatory regulatory requirements.

9. Information on Processing Personal Data

9.1. The service provider does not sell your data to third parties. Your personal data will only be processed for the lawful and specific purposes defined in these General Terms and Conditions and for the necessary period.

9.2. The service provider takes special care to protect your data and implements all necessary measures to ensure the security of your data. Personal data is protected by appropriate security measures, including protection against unauthorized access, alteration, transmission, disclosure, deletion, or accidental destruction.

The purpose of data processing:
• Customer registration
• Contacting customers
• Identifying customers

10. Purpose of Processing Purchase-Related Data

10.1. The legal basis for data processing is the voluntary consent of the data subject, the e-commerce law (Eker. tv. 13/A §), and the accounting law (169. § 2).
Processed data:
• Customer ID
• Order ID
• Name
• Shipping address
• Phone number
• Email address
• Purchase details (date, time, purchased product, purchase value)
• Billing address

11. Complaints
    If you have any complaints about the service, you can send them to the following email address: info@smart-gravestones.com. We will respond to your complaint within 30 calendar days.

11.1 Suggested Information for Submitting a Complaint
When submitting a complaint, please provide the following details:
• Detailed information and related circumstances about the subject of the complaint.
• Description and details of the disputed procedure.
• Your request or expectation related to the complaint.
• Your contact information for handling the complaint.

Providing this information helps expedite and assist the provider in investigating the complaint.

12. Types of Data Processed

12.1. During the handling of complaints, the following data is processed, which concerns complaints from private individuals who qualify as customers. These data are mandatory under the Consumer Protection Act (1997. CLV. Act, § 17/A) and any additional data provided voluntarily by the customer are based on the customer’s voluntary submission:
• Name and address of the complainant, and any additional data provided by the complainant.
• Place, time, and manner of submitting the complaint.
• Detailed description of the complaint.
• Any other evidence presented by the complainant.
• Copy of the response letter sent to the complainant.
• Phone number of the complainant.

Note that this data is only used to investigate the complaint, respond appropriately, respect the customer’s rights, and protect their personal data.

12.2. In addition to the above, authorities can be approached by the customer.

13. Liability

The Parties acknowledge and agree that the Company does not accept responsibility for injuries or damages resulting from improper use, improper handling, or the individual use of football shin guards. Users must strictly follow the manufacturer’s instructions and use the shin guards correctly.
The Company disclaims all liability for injuries or damages resulting from external factors, accidents, or other unforeseen events. Users must ensure that they use the products in accordance with the intended purpose and the manufacturer’s recommendations.

14. Intellectual Property Rights

The content available on the SmartGraveStones website, including images, product descriptions, and all related text, is protected by copyright and other intellectual property rights. All content on the site is the exclusive property of SmartGraveStones or its partners and may not be reproduced, distributed, or used without prior written permission from SmartGraveStones.

15. Force Majeure

SmartGraveStones is not liable for any failure to perform its obligations under these terms and conditions if such failure is caused by a force majeure event. Force majeure includes but is not limited to natural disasters, strikes, governmental actions, war, terrorism, or other events beyond the reasonable control of SmartGraveStones.

16. Amendments to the Terms and Conditions

SmartGraveStones reserves the right to modify or update these terms and conditions at any time. Any changes to these terms will be communicated on the website, and the updated version will be effective immediately upon posting. It is recommended that you review the terms regularly to stay informed of any updates.

17. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of Hungary. Any disputes arising from these terms and conditions or related to the use of the SmartGraveStones website will be resolved through negotiation between the parties. If the dispute cannot be resolved amicably, the parties agree to submit the dispute to the competent court in Hungary.

18. Contact Information

If you have any questions or concerns regarding these terms and conditions, you may contact us via email or phone:

SmartGraveStones Customer Service
Email: info@Smart-GraveStones.com
Phone: +3670 790-1152